Cannot read PM - Solved

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donnie
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Cannot read PM - Solved

Post by donnie » Tue Feb 13, 2018 7:16 pm

I'm getting an email notification that there is a message, but when trying to access it in the web browser, I get an error, "You are not authorized to read private messages that are on hold."

I also see, "You have 1 private message currently on hold because of full folder. Release all on-hold messages… they will be re-sorted into the appropriate folder if enough space is made available."

I'm not quite sure what on-hold messages are or how to release them. I tried deleting a couple of older messages, but that didn't seem to work.

Thanks!

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Kitty
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Re: Cannot read PM

Post by Kitty » Tue Feb 13, 2018 7:36 pm

Is there a link in the email highlighted that says "release"?
You trying to tell me you didn't hear that shriek? That was something trying to get out of its premature grave, and I don't want to be here when it does. - Phantom of the Paradise (1974)

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donnie
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Re: Cannot read PM

Post by donnie » Tue Feb 13, 2018 8:10 pm

No, no release link in the email. I can see the two new test ones, though.

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Kitty
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Re: Cannot read PM

Post by Kitty » Tue Feb 13, 2018 8:11 pm

Is the word "release" a clickable link?
You trying to tell me you didn't hear that shriek? That was something trying to get out of its premature grave, and I don't want to be here when it does. - Phantom of the Paradise (1974)

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donnie
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Re: Cannot read PM

Post by donnie » Tue Feb 13, 2018 8:20 pm

Ah, yes it is. Thank you! I missed it because it is the same color as the ordinary text.
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Kitty
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Re: Cannot read PM

Post by Kitty » Tue Feb 13, 2018 8:22 pm

donnie wrote:
Tue Feb 13, 2018 8:20 pm
Ah, yes it is. Thank you! I missed it because it is the same color as the ordinary text.
Awesome! They were working on the problem years ago where they were planning on changing the text to make it look like a link, but apparently that wasn't a priority! :lol: Glad it's working now!
You trying to tell me you didn't hear that shriek? That was something trying to get out of its premature grave, and I don't want to be here when it does. - Phantom of the Paradise (1974)

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Kitty
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Re: Cannot read PM - Solved

Post by Kitty » Tue Feb 13, 2018 9:26 pm

You can only have 50 messages in your inbox at a time. Delete your sent and incoming messages that you don't want to keep, and try it again.
You trying to tell me you didn't hear that shriek? That was something trying to get out of its premature grave, and I don't want to be here when it does. - Phantom of the Paradise (1974)

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